Increased competition and technology are pushing travel professionals to innovate products, services, and sales practices to meet the expectations of today’s traveler. Whether you are looking to become an agent, move up the ranks, or start your own business, this collection of courses will ensure you have the knowledge and skills to work in a dynamic industry with success. Learn about new products, trends and marketing approaches to support the growth of your travel business and career.
Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements.
Provide excellent customer service and build customer loyalty. Understand the various services and facilities available to airline passengers during their travel. Advise customers on passport and visa requirements, as well as on travel insurance options. Plan and reserve travel itineraries using standard industry coding. Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products. Book and sell travel products using Global Distribution Systems (GDS) such as Galileo/ Sabre/ Amadeus.
An IATA Diploma is awarded to participants obtaining a grade of 60% or higher on all exercises and exams.
A special distinction is awarded to participants obtaining a grade of 85% or higher and you are eligible for the Diploma in Travel & Tourism Foundation (DTTF) designation.